How do I handle each customer order?

You don’t.

You are a vendor on our marketplace so you have access to each individual order. This allows you to see the names and order details of your fans. But you don’t have to handle anything. The only invoice for you to focus on is the invoice you send with each shipment.

How do we manage invoices and payments?

The only invoice you need to issue is an invoice for each shipment. Just like you usually do.

Each month you will receive a bank transfer from Stripe. Consider that transfer an installment on the invoice.

We advise you to set up a simple spreadsheet to keep track of invoices, payments and balances. No matter what, you can be sure that we will also keep track of everything!

What happens when someone places an order?

Here is every step of your money’s journey from the customer to your bank account.

  1. The full amount is deducted from the customer’s credit/debit card.
  2. Your share of the order enters your Stripe account immediately (in rare cases it may takes 2-3 days).
  3. Every month (around the 1st) your Stripe balance is paid out to your bank account. If you prefer daily or weekly payouts that is also possible. Or you can request a manual payout any time (it takes 3 days for the money to arrive in your bank account)

When will I get paid?

You get paid when an order containing your wine is placed in the webshop.

The money received from each order is automatically split between you and us. Your share in transferred directly to your Stripe balance, which is paid out to your bank account in your desired frequency, typically monthly. You are always welcome to request a manual payout, which is just a click away. Your share of the web orders will never be in our hands.

When we ( are using your wines we transfer the money manually from our Stripe account to your Stripe account. We usually take care of the previous week’s transfers on Mondays. Again, if you are in a hurry to get your money just write or call us, and we will transfer them immediately.